We believe that transparency has to continue with the customer.
This means that the product has to be durable to make it last and avoid unnecessary waste. Shoes are a very complex product that consists of many different materials and it is very difficult to dispose of them ecologically, therefore we offer our customers to resole and fix worn-out shoes in our workshop to prolong their life. We are not only using durable materials and high-quality leathers that are ageing beautifully, but also Trippen design is unique yet timeless which we prove with our extensive selection of over 1600 styles made from 1993 that we still offer until now. Our design also takes into consideration the future repair element, so most parts can easily be exchanged and fixed.
We are huge advocates of the philosophy to choose well, buy less and make it last.
Various components, such as the insoles of the Closed and Cup collections as well as the rubber soles can be exchanged and replaced. We also offer a comprehensive repair service for all our other styles. Normal processing time for repairs is around 4-6 weeks.
For a resole or repair, simply send your Trippen shoes/boots by pairs to the following address:
Trippen direkt GmbH
Please enclose a short note stating your name, postal address, phone number and e-mail address. Please also include information on what you would like to be repaired and let us know the desired payment method. Repairs sent back to an address in Germany will be delivered free of charge.
Shoes/boots sent back to an European country will cost additional 12 - 25 Euros postage, the postage as to overseas shipments is 32 - 40 Euros. Payment is possible by PayPal, bank transfer in advance or credit card (Mastercard, Visa, American Express).
Price list (pair prices):
Resoling Closed/Gritt/Trace: 67€
Resoling of wooden styles: 35€
Resoling Cup/Sport/Box/Swan/Wave: 82€
Resoling Penna/Happy/Splitt/Geisha/x+os: 70€
Resoling x+os/Penna - sandals: 82€
Footbed Cup: 30€
Heel lining: 17€
Heel lining for high boots: 20€
Zipper up to 20 cm: 40€
Zipper between 20-30 cm: 53€
Zipper from 30 cm: 67€
Velcro fastener: 18€
Toe strap (Zen): 23€
Stiching (simple): 9€
Stiching (moderately difficult): 18€
Stiching (difficult, as f.ex. with Alpin or Blow): 23€
Leather crack: 18-35€.
If you would like to pay by credit card, we need your card number, expiry date and the three-digit security code on the back of the card. The amount will only be charged from your credit card account the day the repaired shoes/boots are dispatched. If you prefer to pay by PayPal or bank transfer in advance, we will contact you once the repair is finished. The shoes/boots will be dispatched as soon as we have received the payment.
If you live outside the EU, please necessarily mark your shoes/boots as:
"goods with no commercial value, value for customs purpose only, shoes/boots for repair, value less than 50 Euros."
In addition, please never mark the parcel as "returned goods" because this could lead to further customs problems.