- About Trippen
- Customer Service
Reparability is an important part of Trippen’s concept. Various components, such as the insoles of the Closed and Cup collections as well as the rubber soles, in particular of the Closed and the wooden shoes collections, can be exchanged and replaced. We also offer a comprehensive repair service for all our other styles. Normal processing time for repairs is around 4 to 6 weeks.
For a resole or repair, simply send your Trippen shoes to the following address:
Trippen direkt GmbH
Please enclose a short note stating your name, postal address, phone number and e-mail address. Please also include information on what you would like to be repaired and how you would like to pay for the repair. Repairs being sent back to an address in Germany will be delivered free of charge and can be paid for either by "cash on delivery" or by credit card (Mastercard, Visa, American Express, JCB) or via bank transfer in advance.
If you would like to pay by credit card, we will need your card number, the expiry date and the three-digit security number on the back of the card. The amount will only be debited from your credit card account the day the repair is dispatched. If you are paying by bank transfer in advance, we will contact you once the repair is ready for dispatch to inform you about the total costs and our bank details. The shoes will be dispatched as soon as we have received the payment.
If you would like to return your Trippen shoes from a non-EU country for a resole or repair, please contact our Customer Service first for information on EU customs regulations.