- About Trippen
- Customer Service
Orders within Germany are shipped free of delivery charges with our logistics partner DHL.
For deliveries within the European Union the shipping fees are between 12 – 16 Euro per pair (returns not included).
For deliveries to countries outside the European Union with the exception of the United States and China the shipping fees are between 32 – 40 Euro per pair (returns not included). For deliveries to the United States and China the shipping fees to the addressee are included.
Please note that not all styles shown here are in stock, but where required have to be made for you following the receipt of your order. Shoes which are in stock are usually dispatched within a week of receiving your order. Depending on the collection, the production of styles which are not in stock may take up to four to six weeks.
Standard shipping times within Germany are between two to three working days. Shipping to overseas can take up to 10 to 15 days. You will receive detailed information on the approximate delivery date in a personal email from our customer service.
We ship all orders with our logistics partner DHL. Within Germany, Switzerland and Italy, all orders are delivered by DHL. Outside these countries, the further delivery is carried out by the country’s respective postal or parcel service. For addresses in Austria, the delivery can be both, by the country's postal service or DHL. Please note that not all partner companies offer tracking information.
No claims shall be recognised for delays in delivery or loss of goods. International customers purchase at their own risk.
Please note that customs fees, import duties and taxes may incur for deliveries to non-EU countries, which have to be paid for at the receiving customs office. Custom fees vary per country. For information regarding import duties, please contact your local customs office. Customs clearance may also cause delays beyond our control.
If you have any queries regarding materials, colours, international size conversion, your order, stock availability or the expected delivery date, please contact our Customer Service on Mondays to Fridays during the office hours of 10:00 am to 6:00 pm (CET) on +49 30 532 13 056 or e-mail us at firstname.lastname@example.org