- About Trippen
- Customer Service
We accept Mastercard, Visa, American Express and JCB in addition to payments via advance bank transfer or, for deliveries within Germany, "Cash on Delivery". Goods paid for by C.O.D. are delivered to the stated address without extra costs. Payments by bank transfer take an additional processing time of approximately one week.
All credit card payments made via trippen.com are processed by our service provider PAYONE. All data transmitted is SSL-encoded. When credit card transactions are approved, your credit card account will be debited directly upon completion of the order process, and you will receive an order confirmation by e-mail.
If you wish to return purchased goods, the amount will be credited to your credit card account or, in the event of payments via advance bank transfer or cash on delivery, transferred back to the account specified when the order was placed.
If a credit card transaction is not approved, the order will be cancelled. If your credit card is refused, please check all information provided for accuracy, and contact your bank.